Franklin Insurance Solutions LLC ("Franklin Insurance," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you interact with our website at franklininsurancesolutions.com, our chat widget, our contact forms, our SMS/text messaging services, and other communications.
1. Information We Collect
We collect information you provide to us directly, including:
- Contact details: name, email address, phone number, business name, and mailing address.
- Insurance-related information: the types of insurance coverage you are interested in, line of business, business size, existing policy details if you share them, and any specific risk or coverage questions.
- Communications: the content of your messages to us via chat widget, contact form, email, SMS, or phone.
We also collect limited information automatically when you visit our website, such as your IP address, browser type, pages viewed, and timestamps, primarily for security and analytics.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide insurance brokerage services.
- Send you appointment confirmations, quote updates, renewal reminders, and other transactional or service-related messages.
- Send you occasional informational or educational messages related to commercial insurance, if you have consented.
- Communicate with insurance carriers and underwriters on your behalf when you have requested a quote.
- Improve our website, services, and customer experience.
- Comply with legal, regulatory, and licensing obligations applicable to insurance brokerage.
3. How We Share Your Information
We share information with third parties only in limited circumstances:
- Insurance carriers and underwriters when you have requested a quote and we are shopping coverage on your behalf.
- Service providers who help us operate our business — including our CRM, email platform, SMS communications platform, hosting providers, and similar subcontractors. These providers are contractually limited to using information only to provide services to us.
- Legal compliance — when required by law, court order, or to protect our legal rights.
We do not sell your personal information to third parties.
4. SMS / Text Messaging Policy
4.1 Types of SMS messages
Messages you may receive include appointment confirmations and reminders, insurance quote updates, renewal reminders, and occasional informational messages related to your inquiry or coverage.
4.2 How to opt out
You can opt out of receiving SMS messages at any time by replying STOP to any text message we send you. You will receive a confirmation that you have been unsubscribed, and you will not receive further automated SMS messages from that number unless you explicitly opt back in.
4.3 How to get help
For help, reply HELP to any text message and you will receive a message with our contact information. You can also contact us directly at [email protected] or (832) 590-3955.
4.4 Mobile information will not be shared with third parties for marketing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing related to your text-messaging consent is limited to subcontractors providing support services such as customer service and message delivery (for example, our communications platform provider). Text messaging originator opt-in data and consent will not be shared with any third parties.
4.5 Consent is optional
Consent to receive SMS messages is not a condition of any purchase or insurance quote. You may receive insurance services from Franklin Insurance Solutions LLC without consenting to SMS messages — phone and email communication are always available as alternatives.
5. Cookies and Tracking Technologies
Our website franklininsurancesolutions.com uses cookies and similar tracking technologies to operate, secure, and improve our services.
5.1 Types of cookies we use
- Strictly necessary cookies: Required for the site to function — for example, remembering form data and securing form submissions.
- Analytics cookies: Help us understand how visitors use our website so we can improve it. We use limited, anonymized analytics.
- Functional cookies: Remember your preferences such as accessibility settings.
5.2 Tracking technologies
We may use small tracking pixels, web beacons, and similar technologies on our website and in transactional or informational emails we send to confirm receipt and engagement. We do not use cross-site tracking, behavioral advertising trackers, or third-party retargeting pixels.
5.3 Your choices
Most web browsers let you refuse or delete cookies. You can usually find these controls in your browser's settings. Disabling strictly necessary cookies may prevent parts of the website from working properly. Disabling analytics or functional cookies will not affect your ability to obtain an insurance quote or contact us.
5.4 Do Not Track
Our website honors browser-level Do Not Track ("DNT") signals where technically feasible. When DNT is enabled, we will not load non-essential analytics or tracking technologies.
5.5 No SMS-related cookies are shared
Cookie and tracking data is never linked to or shared with third parties in connection with your SMS consent. See Section 4.4 above for full SMS data sharing terms.
6. Data Retention
We retain your information for as long as needed to provide services to you and to comply with legal, regulatory, and recordkeeping obligations. Insurance records typically must be retained for 5–7 years under Texas regulations. You may request deletion of information that is not subject to a retention requirement at any time by contacting us.
7. Your Rights
Depending on where you reside, you may have rights to access, correct, delete, or restrict use of your personal information. To exercise these rights, contact [email protected]. We will respond within 30 days.
8. Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the Internet or method of electronic storage is 100% secure, so we cannot guarantee absolute security.
9. Children
Our services are not directed to individuals under 18, and we do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page with a new "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy or our SMS Messaging Policy, contact us at:
Franklin Insurance Solutions LLC
1334 Brittmoore Rd, Suite 1000B
Houston, TX 77043
[email protected]
(832) 590-3955