Franklin Insurance Solutions LLC (“FIS,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Notice describes how we collect, use, disclose, and protect the information you provide when you use our website at franklininsurancesolutions.com (the “Site”) or contact us for insurance services.

1. Information We Collect

We may collect the following types of information:

Contact Information: Name, email address, phone number, and mailing address.
Business Information: Company name, industry, number of employees, and related details needed to provide insurance quotes.
Usage Data: IP address, browser type, pages visited, and referral URLs collected via cookies and analytics tools.
Communications: Any messages, inquiries, or documents you submit through our forms or email.

2. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide insurance-related services.
Generate and deliver insurance quotes or policy recommendations.
Send appointment confirmations, follow-up communications, and service updates.
Send marketing and promotional messages (with your consent, and you may opt out at any time).
Comply with legal obligations and regulatory requirements.
Improve our website and services.

3. SMS / Text Message Communications

By providing your phone number and submitting a form on our Site, you consent to receive text messages (SMS/MMS) from Franklin Insurance Solutions LLC. These messages may include appointment reminders, policy-related updates, and promotional offers.

Message and data rates may apply.
Message frequency varies.
Reply STOP to unsubscribe from SMS messages at any time.
Reply HELP for help or contact us at [email protected].

We do not sell or share your phone number or SMS opt-in data with third parties for their marketing purposes.

4. Sharing of Information

We do not sell your personal information. We may share your information with:

Insurance Carriers and Wholesale Partners: To obtain quotes and bind coverage on your behalf.
Service Providers: Third-party vendors who assist with CRM, scheduling, email, and analytics services, subject to confidentiality agreements.
Legal Requirements: When required by law, court order, or to protect the rights and safety of our business, employees, or clients.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to improve user experience and analyze site traffic. You may configure your browser to refuse cookies, though some features of the Site may not function properly as a result.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet is 100% secure. In the event of a data breach that may compromise your personal information, we will notify affected individuals as required by applicable law.

7. Your Rights

Depending on your state of residence, you may have the right to:

Access the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal information (subject to legal retention requirements).
Opt out of marketing communications at any time.

To exercise these rights, please contact us using the information below.

8. Third-Party Links

Our Site may contain links to third-party websites, including carrier portals and quoting platforms. This Privacy Notice does not apply to those sites, and we encourage you to review their privacy policies.

9. Children’s Privacy

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children.

10. Changes to This Notice

We may update this Privacy Notice periodically. Changes will be posted on this page with a revised date. Your continued use of the Site after changes are posted constitutes your acceptance of the updated notice.

Contact Us

If you have questions about this Privacy Notice or wish to exercise your rights, please contact:

Franklin Insurance Solutions LLC
1334 Brittmoore Rd, Suite 1000B, Houston, TX 77043
Phone: (281) 819-2505
Email: [email protected]