FRANKLIN INSURANCE SOLUTIONS LLC PRIVACY POLICY - Last Revised September 4, 2023

Franklin Insurance Solutions LLC (“we” or “us”) recognize that you care how information about you is collected and used. We have created this Privacy Policy to inform you of our information collection, use and sharing practices for this Web site, www.franklininsurancesolutions.com.

 

Please be advised that the practices described in this Privacy Policy apply only to information gathered through this Web site and do not necessarily reflect our practices with respect to information gathered through off-line means, or through other electronic means, such as email communications and other web sites we may own or operate. Any agent site hosted on the franklininsurancesolutions.com domain is governed by its own privacy policy, not this Privacy Policy. If you visit an agent site hosted on franklininsurancesolutions.com domain, you should carefully review the privacy policy and legal terms governing such site before using the site. In addition, if you purchase a license to use our products or services on this Site, you will be bound by the terms and conditions of the applicable online license agreement, which shall control in the event of any inconsistency with this Privacy Policy.

If you have any questions regarding this Privacy Policy, please contact us at: info@franklininsurancesolutions.com.

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What information do we collect and how is it used?

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Information You Voluntarily Provide

For purposes of this Privacy Policy, “Personal Information” is information that you provide to us that may be used to identify you, such as your full name, physical address, email address, or phone number. We do not collect Personal Information through this Web site unless you voluntarily submit it. For example, Personal Information will be collected when you fill out a “contact us” form, when you open or manage an account, when you make an online purchase, when you post or transmit information to message boards, and/or when you otherwise voluntarily submit or provide Personal Information to us. The information we collect that you provide to us may include, but is not limited to: names, business names, addresses, email addresses, telephone numbers, facsimile numbers, account ID numbers and passwords, credit card numbers and expiration dates, billing addresses, information regarding orders, information regarding your business, products and services, and demographic information. This information is used to complete transactions and provide the information, products and services that you have ordered or requested, and for administrative and analytical purposes. For example, this information is used to process and fulfill orders, to send communications to you regarding orders, to manage billing and payment processes, to conduct audits, to manage our information and financial systems, and to provide customer service. In addition, Personal Information may be used to contact you (by telephone, regular mail, email, facsimile or other means) to answer your questions or respond to your comments, to send you information about our products and services, to provide emails, newsletters and other communications, to conduct market research, and to ensure compliance with our policies and applicable laws and regulations. When you opt not to receive emails or newsletters from us, we collect and store certain Personal Information, such as your email address, in order to comply with your preferences regarding such materials.

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Information We Automatically Collect

Like many Web sites, we use “cookies” and other tracking technologies to collect certain non-Personal Information automatically whenever you visit this Web site. Cookies are files stored on your computer’s hard drive by your browser. Most browsers accept cookies automatically but allow you to disable them. If you choose to disable cookies, you may be unable to use certain features of this Web site.

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Information we collect through the use of cookies and other tracking technologies may include your IP address, computer location (but not street address), browser information, operating system type, and dates and times you accessed the Web site. We may also collect information regarding traffic patterns and site usage. This information may be used to analyze and improve this Web site and our other services, and for planning, marketing or promotional purposes.

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With both cookies and other tracking technology, the information we collect does not contain your name, address, telephone number, or email address. We do not use the information to contact you or to permit any third-party to contact you. We do not generally link the information we collect through the use of cookies and tracking technologies to Personal Information you submit. However, we reserve the right to use information collected in this manner to identify a Web site visitor if we reasonably believe it is necessary to prevent, detect or prosecute fraudulent or criminal activity, to enforce the policies of this Web site, to protect us, our customers and business partners, or to protect this Web site or its visitors.

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Is information collected from children?

This Web site is not intended for use by children under 18 years of age. If you are under the age of 18, you should not use this Web site and should not submit any information of any kind to us.

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With whom do you share information?

We do not share with third parties any Personal Information you provide to us through this Web site except with your consent or as described in this Privacy Policy.

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We engage third parties to perform services in connection with the operation of our business. Examples of these services include, but are not limited to, hosting and maintenance of this and other Web sites, payment processing and authorization, fraud protection and credit risk reduction, management of customer accounts, product customization, order processing and fulfillment, domain administration, email services, marketing and promotional activities, legal services, data storage and recovery, maintaining mailing lists, Web site evaluation, data analysis, and data cleansing. We may provide Personal Information to these third parties if such Personal Information is required to perform services on our behalf. We may also share Personal Information with our marketing partners.

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We, or those with whom we have shared information in accordance with this Privacy Policy, may release Personal Information and/or non-Personal Information if we believe in good faith that: the law or legal process requires it; we have received a valid administrative request from a law enforcement agency; or such release is necessary or advisable to prevent, detect, or prosecute fraudulent or criminal activity, to protect the rights, property or safety of us, our customers, our business partners, our Web Site visitors, or others.

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We may share non-Personal Information with others from time to time. Examples of such non-Personal Information include the number of users who visited this Web site during a specific time period and the general geographic location of visitors. This information is shared in an aggregate form.

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We reserve the right to transfer any information we have about you, including Personal Information, in connection with the sale or transfer of all or a portion of our business or assets to a third party.

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What do you do to protect Personal Information?

We use various security measures, including a firewall and Secure Socket Layer (SSL) encryption technology for credit card information, to protect Personal Information we collect through this Web site. However, no data transmission or information system can be guaranteed to be secure. We do not warrant the security of any Personal Information you submit to us and all such transmissions are at your own risk.

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How can I correct Personal Information?

You can correct and update certain Personal Information you have provided to us by contacting us at info@franklininsurancesolutions.com.

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Can I indicate my preferences for receiving communications?

If you want to opt-out of receiving certain communications from us, please contact us at info@franklininsurancesolutions.com.

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What happens when I link from or to another Web site?

This Web site may contain links to other Web sites operated by us or by third parties. This Privacy Policy does not apply to information collected through these other Web sites. We encourage you to be aware when you leave this Web site and read the privacy policies of each and every Web site that you visit.

If you have accessed this Web site through a link from another Web site, this Web site may include a frame. The information you provide to us through this Web site, whether or not the pages are framed, is collected by us and this Privacy Policy governs our use of such information.

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How will I be informed about changes to this Privacy Policy?

Our Web site will continue to evolve to bring you new features and services and to implement technological advances. As a result, we may change this Privacy Policy from time to time without prior notice. Revised versions of this Privacy Policy will be posted on this Web site, together with an updated effective date. In some cases, we may also send an email notifying users of the changes. You should check this Web site periodically to see if any recent changes to this Privacy Policy have occurred. By continuing to use this Web site after we post any such changes, you accept the Privacy Policy as modified.

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Effective Date

This Privacy Policy is effective as of September 4, 2023.